Privacy Policy

Who we are

SoftSinc (Pvt.) Ltd. is a software company registered under the Securities and Exchange Commission of Pakistan (SECP) and certified by the Pakistan Software Export Board (PSEB). We build web applications, AI systems, automation pipelines, and related software for clients worldwide. Our registered office is in Lahore, Pakistan.

When this policy says “SoftSinc”, “we”, “us”, or “our”, it refers to SoftSinc (Pvt.) Ltd. You can reach us at contact@softsincpk.com.

What data we collect

We only collect what you voluntarily give us. Specifically:

• Contact form submissions — your name, email address, the service you are interested in, and any message you write. We use this to respond to your inquiry and nothing else.
• Email correspondence — if you email us directly, we retain that thread for the purposes of our communication.
• Cookies — this website does not use tracking or advertising cookies. Basic session data may be stored by the hosting infrastructure for security and performance purposes only.

We do not collect payment information, government IDs, or any sensitive personal data through this website.

How we use your data

We use the information you submit exclusively to:

• Respond to your project inquiry or question
• Follow up on an ongoing conversation or engagement
• Send a quote, brief, or proposal you requested

We do not use your data for marketing, we do not add you to mailing lists without your explicit consent, and we do not run profiling or automated decision-making on any personal data.

Who we share it with

Nobody. We do not sell, rent, or share your personal information with third-party companies, data brokers, or advertisers. Period.

If we ever need to involve a subcontractor or partner in delivering work for you, we will ask your permission first and ensure they operate under equivalent privacy obligations.

How long we keep it

Inquiry data is retained for as long as is reasonably necessary to follow up on your request — typically no longer than 12 months if no engagement follows. Data related to active or past client projects is retained for the duration of our contractual obligations and legal requirements.

Your rights

You have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request that we delete your data, subject to any legal obligations we must fulfill
• Objection — object to how we are using your data

To exercise any of these rights, email us at contact@softsincpk.comwith the subject line “Privacy Request”. We will respond within 14 business days.

Security

We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Our website is served over HTTPS and access to any stored inquiry data is restricted to the SoftSinc team.

Changes to this policy

If we make material changes to this policy, we will update the date at the top of this page. We encourage you to review it periodically. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact

Questions about this policy or how we handle your data? Write to us at contact@softsincpk.com — we will respond promptly and plainly.